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 Tele-Communicator II - Shift Leader - TCSO
Location: 911 Dispatch Center, Tulsa, OK
Openings: 10
Job Definition: This position serves as a working supervisor. In addition to working a dispatch position, performing the full range of Communications Dispatcher call taking and dispatching functions. Supervisors also direct and supervise subordinate staff, including assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained, and performance management including evaluating work performance, coaching, mentoring and/or implementing corrective action for performance and conduct issues.
Job Grade: F60
Description: Oversees the day to day operations, activities and personnel on an assigned shift to ensure compliance of established guidelines, procedures, and policies, ensures appropriate staffing levels are maintained, creates seating assignment roster and monthly schedule, ensures that weekly payroll is correct for that shift and all time off and compensation slip are submitted in a timely fashion. Communicates regularly with supervisor about departmental issues, employee concerns and problems, assists with training of employees, identifies issues and implements basic corrective actions including oral counseling and written counseling, discusses need for further corrective action with Operations Coordinator. Ensures the operational readiness of equipment related to 911 emergency telephone system user and affiliated agency radio systems, and the departmentfs computer aided dispatch (CAD). Makes minor repairs to communication systems, analyzes problems and makes referral to appropriate sources of service. Prepares record requests and information subpoenaed for court. Assists with the divisionfs administrative responsibilities to include gathering data for statistical analysis, creating and reviewing policy and procedures, and assist with the completion of strategic management plan goals. Other duties as assigned.
Required Skills: Judgement and Decision Making: Uses logic and reasoning to analyze, understand, and evaluate complex situations. Identifies the strengths and weaknesses of alternative approaches or solutions to a situation. Exercises appropriate judgement in establishing priorities. Considers the costs and benefits of potential actions. Interpersonal Relationships: Develops and maintains cooperative and professional relationships with employees at all levels, representatives from various departments and outside agencies. Effectively responds to and resolves complex inquires and disputes. Computer Skills: Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy. Communication: Excellent ability to communicate complex ideas and proposals effectively so others will understand to include preparation of reports, agendas, and policies. Ability to handle a variety of human resources issues with tact and diplomacy and in a confidential manner.
Education / Experience: High School Diploma or General Education Degree (GED). Associates degree by an accredited college or university (according to TCSO Policy), 5 years emergency communications experience, and NCIC certification. Supervisory experience preferred.
Licenses/Certificates: Oklahoma Driverfs License, NCIC, and CPR Certified, Tele-Communicators must maintain Certifications. Must obtain APCO certification within 6 months of employment. Experience may be substitute for degree. Education cannot be substituted for experience.
Salary Range: $3,110.00 per month
Work Schedule: Must be able to work 6:45-14:45 or 14:45-22:45 or 22:45-06:45. Varied schedule up to 43 hours per week.

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